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Helpdesk software can help you to do simple tracking of tasks,  provide technical support, document issues, etc. Every event can be stored as a “ticket”.

Facil HelpDesk is a software that requires PHP at the web server supports end users, staff members and administrators. Tickets can  be submited by web (registered users), form and email.

We are happy to announce the immediate availability of free, perpetual and unlimited licenses for open-source software and charity projects. Sometimes price and specially complexity  are barriers, to avoid it we are giving away our help desk software.

Second, we want to announce the new version of Facil HelpDesk 2.6, software that include new features:

For staff

You can know if your response was readed (tickets submited using web interface, answer and close ticket at the same time, internal responses (when is required a second opinion and you are not ready for giving solution for a ticket), daily report (how many tickets you answered?), there is a link near “logout”.

Security

Were fixed XSS/LFI vulnerabilities but is recommended to use ModSecurity or something similar.

Admin

Check polls with comments (255 chars),daily report (how many tickets were answered,open for your staff of the last 30 days).

For end users

Link for taking polls for closed tickets, text field for comments (polls) ,the link for taking polls were secured.

Email, department and subject validation before of submiting an ticket from tickets.php thanks to Jquery.

You can order this version with 10% off. using this Coupon: CRFG5 here: valid for first 50 orders.

http://sites.fastspring.com/cromosoft/product/facilhelpdesk  

demo: http://www.demo.cromosoft.com/helpdesk/index_admin.php